I don’t want to pay any more money towards my booking, what are the options?

If you are on our low deposit repayment scheme for your booking and stop payments without informing Escape2 Festival, Failure to keep up payments could result in cancellation.

I've a medical condition which puts me at greater risk of coronavirus – can I get a refund?

Some people will have medical risk factors that make coronavirus a more serious threat – for example, the NHS says older people and those with pre-existing medical conditions (such as asthma, diabetes and heart disease) are more likely to become seriously ill with the virus.

If you're due to travel to an area which has a high volume of coronavirus cases but there's no FCO warning at the time you travel, and you're worried about the heightened risk of the virus due to your age or underlying health conditions, speak to your insurer to discuss your options.

The ABI says that whether you'll be covered by your insurance depends on your specific policy and your situation. You may be asked to provide evidence of your pre-existing condition – a doctor's note, for example. Many insurers will make a decision on a case-by-case basis.

I'm due to go away but I've been told to self-isolate – will my insurer cover me?

If you're due to go on holiday but are unable to go because you've received medical advice to self-isolate over the time you were meant to be away, the Association of British Insurers (ABI) says you should be able to make a claim on your travel insurance.

You're likely to be asked for evidence of your need to self-isolate, which the ABI says could include a doctor's note, or a note from your employer or college. It's worth noting that insurers which are members of the ABI have pledged to "be understanding of the difficulties customers may have in getting medical certification" – so if you're unable to get an official doctor's note, it's worth asking if you can provide alternative evidence.

What happens if this event is cancelled?

We are working every day to make this event go ahead. If we have to postpone to another date (different from the 1st promoted date) you will be offered the option to change your package to the new date or roll over your original booking.

I have decided I don’t want to travel; can I cancel and get a refund?

You are entitled to a refund on any money paid up to 30 days of your first payment.

If there is no FCO warning in place on the dates when you are due to travel and the event is still going ahead, you will not be entitled to a refund on any money paid. You will have the following options available to you,

1. You can roll over your booking/passes to our event in 2022.
2. Change your booking/passes to our event in 2022.
3. You can sell/transfer the booking/passes you have bought to another person.

My flight has been cancelled; can I get a refund?

If airlines cancel flights to Greece, you will be entitled to a refund or a rescheduled flight under ATOL rules. Please contact your airline to organise a refund or to reschedule your flight to a later date.

PAYMENT FAQS

I’VE PAID MY DEPOSIT, NOW WHAT?

You have the option to pay by monthly payments, or you can pay your balance in full. The monthly payments are there for your benefit and designed to help financially. If at any time you have trouble keeping up with your repayments, please contact bookings@escape2festival.com as we may be able to defer and alter your payment scheme to suit you.

HOW DO I MAKE MY PAYMENTS ON THE PAYMENTS PLAN?

Once you have paid your deposit, we will email you a confirmation, it will contain the details on setting up your payments plan via a standing order or direct debit.

WHEN DO I NEED TO PAY BY?

Any bookings purchased before April 2020, your booking confirmation will give you a balance payment date.

For new Bookings purchased under the low deposit scheme after May 2020, all balances need to be paid in full by 1st June 2022.

I CAN’T MAKE IT NOW, DO I GET A REFUND?

Every person booked is entitled to a “Cooling Off” period refund up to 30 days from the date you make your deposit payment. For cancellations out of the 30 day period, please check our terms & conditions

I NEED TO MAKE A BOOKING AMENDMENT

If you need to make an amendment to your booking, like change room allocation, change package etc please email bookings@escape2festival.com with your request. We have a £25 charge for amendments to bookings.

TRAVEL FAQ’S

ARE FLIGHTS INCLUDED IN MY PACKAGE?

Flights are not included in your package price, and will it be up to you to arrange your own flights. Please see our Flights section for handy tips / Airlines.

WHAT AIRPORT DO WE FLY TO?

Corfu. No other airport is close to Corfu so ensure you do not select any other Greek airport (it’s about 3hrs flying time from UK to Corfu). Athens offers connecting flights to Corfu (Approx flying time is 1 hour). Flight prices can vary throughout the year, with varying schedule release dates. Flights are best watched to grab a deal.

Easyjet, Ryanair, Jet 2, BA, TUI & Norwegian Air all offer flights throughout the summer and are best booked through a comparison website.

Please keep an eye on our social media platforms as we will post updates of good flight deals as and when they come up.

ARE TRANSFERS INCLUDED IN THE PACKAGE?

Yes they are. It is about a 1hr drive from Corfu airport to our party destination! AS SOON as you have booked your flights, email our team with your flight details, so we can book in your transfers. Please email bookings@escape2festival.com so we can book your transfers. Transfers are allocated to the start and end of the package you purchase. In exceptional circumstances, we may be able to allocate your transfer on a day outside of your/our package days. (A small fee may be applicable from the transfer company)

TRAVEL AFTER 1 JANUARY 2021

UK holidaymakers and business travellers will still be able to travel to Europe. However, there are some extra steps you may need to take now to be ready for your trip next year.

The UK Government has advice for people travelling to the EU after Brexit.

PASSPORTS

Check to see if your passport will still be valid. If you have a British passport, you will need to have at least six months left on your passport and your passport must have been issued within the last 10 years.

You can use the Government’s passport checker to see if you need to renew your passport.

HEALTHCARE

The European Health Insurance Card may not be valid from 1 January 2021. You will need to take out comprehensive travel insurance with sufficient healthcare cover, including cover for existing medical conditions and any activities you plan to do.

BEFORE YOU TRAVEL – DO YOUR RESEARCH

• Foreign, Commonwealth & Development Office (FCDO) travel advice
• Travel insurance
• Passport and entry requirements

DURING TRAVEL – FOLLOW THE GUIDANCE

• Travel to the airport/train station/port
• At the terminal building

WHEN YOU'RE AWAY

• Information on the different rules in different countries
• Guidance on what to expect
• Journey home
• Advice on planning your return

MOBILE DATA ROAMING

Rules around mobile data roaming are changing meaning you may face charges when using your phone abroad, including for making calls, sending messages or using the internet. Check with your mobile phone provider about their data roaming policy

ON ARRIVAL IN THE UK

Information on the Public Health Passenger Locator form UK Government advice

ENTERTAINMENT FAQS

HOW MANY EVENTS ARE THERE?

There are main events each and every night, and pool, beach or boat parties during the day.

WHEN WILL WE KNOW WHAT EVENTS ARE ON & WHERE?

We will email you a full schedule of the events and your full holiday itinerary no later than a week prior to your departure. You will have reps available daily telling you what’s on, plus you will have your event guide that show who’s playing where & when.

I CAN’T MAKE THE FULL 7 DAYS, CAN I STILL COME ALONG?

We have 5 day and 4 day packages available.

I WANT TO STAY LONGER THAN 7 DAYS, IS THAT POSSIBLE?

Please enquire for availability for extra nights by email to bookings@escape2festival.com

(Do not book your flights without getting confirmation of extra night/s booked)

HOW MUCH SPENDING MONEY WILL I NEED?

Corfu, compared to most other party destinations is cheap. Once you’ve landed, you will only need to pay for food and drink, Everything else is included. Expect to pay 1 to 3 euros for a beer, and 3-5 euros for a spirit and mixer. Full English breakfast for 2-3 euros and set menu 3-course meals for 7-10 euros. You will have the option for branded drinks, or the local drinks (and their generous measures). Please check your discount band offers inside your welcome pack on arrival for extra savings in the best places Kavos has to offer.

WHAT’S MY ACCOMMODATION LIKE?

We have a number different hotels & apartments. All of our rooms are apartment style accommodation. Rooms are of 3* quality and in the heart of all the action. All accommodation is within walking distance of the day/night events.

IS IT HALF BOARD?

No – Room Only. Eating & drinking in Kavos is the cheapest in Europe, so no need for fixed meals restricting you to your hotel restaurant

WHAT IS MY DISCOUNT BAND?

Your Escape2 band doubles up as your entry ticket to the events as well as a discount voucher. If you show this band at our selected bars and restaurants it will get you from 10% to 50% off (making your stay even cheaper!) Full details will be in your welcome pack on arrival in resort.

Please check the following link for our full terms & conditions.https://www.escape2festival.co.uk/terms